WHY ISN'T MY TRACKING INFORMATION UPDATING?

Typically, our shipping partner scans packages twice; once when they pick it up from our Austin facility, and again when the package is delivered to the local postal facility.

Occasionally, packages are scanned at a sorting facility along the way. Please allow 7 business days for Standard Shipping in the U.S. This does not include holidays and weekends.

If you need assistance with your order, please contact our Customer Service Team.



Customer Service
Mon - Fri|8AM - 6PM CST
Sat - Sun|8AM - 6PM CST
1 - 800 - 366 - 3645
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